Terms and Conditions

Online Booking Terms & Conditions

'By Clicking 'Send Request'  you agree to our terms and conditions outlined below.

Business Trading Name

The name that will appear on your card statement will be that of Trott, Carol Ann T/A Wheelaway


Please be aware that in the event of any items being unavailable, Wheelaway Holidays will offer the nearest suitable alternative. If you are not satisfied with the item chosen, we will change/cancel it free of charge.

Please check individual item confirmations as first choice options on request are not always available, particularly during high season.


Full payment is to be paid immediately upon confirmation. By completing our online reservation form and advising us of your credit / debit card details, you are giving us authority to debit your specified credit/debit card for payment in full. 

Credit Card Fees and Transactions

Please note that a Credit Card Fee of 1.85% is applicable to all transactions.

We do not accept AMEX or Diners Cards.

Depending upon the currency of your credit/debit card and the country in which your card was issued, your provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that provider.

Travel Documents/Vouchers

All vouchers will be emailed approximately 30 days prior to departure (bookings made within this period will be emailed within 72 hours of full payment being received).

Changes to Bookings

If you would like to change any part of your booking, please contact our Reservation Department. We will do our best to assist with your new requirements, but cannot guarantee that changes can be made.

Urgent Booking Fee

For all booking requests requiring confirmation on the day, a fee of NZ$35 per file may apply.


All bookings advised to you and recorded as confirmed will be held unless advised otherwise by you. It is your responsibility to advise us of any cancellations or amendments. Cancellation Fees will apply as follows:

  • No Show 100%
  • 0 - 7 Days 100%
  • 8 – 14 Days 10%
  • 15 Days plus Nil


  • Unused accommodation/service vouchers will be refunded at the sole discretion of Wheelaway Holidays and may be dependent on the individual policy of each Holiday Park.
  • Open Dated Powered Site Vouchers are non-refundable and non-transferable.
  • Holiday Parks are unable to authorise any refund on behalf of Wheelaway Holidays.
  • All requests for refunds must be referred to Wheelaway Holidays for consideration within 30 days of the applicable stay or service date.

Bonus Offers

Some bonus offers and specials have unique booking conditions and exclude special events. Please ask your reservation consultant for details when booking.

Snow Season

Snow and skiing conditions are entirely subject to natural weather conditions. Wheelaway Holidays does not take responsibility for snow and skiing quality. Generally in New Zealand the ski season operates from June to the end of September, however this could vary for each ski area and season. Wheelaway Holidays take no responsibility for the start and finish dates for skiing at any New Zealand ski fields.


All prices are expressed in New Zealand Dollars.

 Wheelaway Holidays reserve the right to amend pricing without notice. Wheelaway Holidays also reserve the right to amend prices if contracted rates with travel industry suppliers are withdrawn or changed for any reason. Publishing errors can occur in pricing and prices will not be considered valid until invoiced by Wheelaway Holidays

All quoted prices will be guaranteed once full payment is received.  

Supply of Products & Services

Wheelaway Holidays act as an agent for the suppliers of products and services displayed in this system. We have no control over the facilities or services themselves or the manner in which they are provided by the suppliers. We can therefore accept no liability for any loss or damage which may arise from use or consumption of, or inability to use or consume those facilities or services. All facilities or services described by us are subject to availability from the supplier. If, of the clients own choice, they decide not to use part or parts of the arranged services or facilities, they will not be entitled to a refund from us.

All facilities or services described by us are subject to availability from the supplier and can change after this information is produced. Please check with our consultant for relevant changes when making a reservation. Whilst we make every effort to ensure information displayed on this website is accurate, changes do occur and we are unable to guarantee that this website is free of errors or faults. We reserve the right to change information displayed on this website (including these terms and conditions) at any time and without notice to you.

Supplier Service Disputes

In the event of a problem whilst travelling, please take up the matter immediately with the supplier concerned. We would not want any unresolved problem to mar your travel experience, and this provides an opportunity to have the matter discussed, investigated and remedied on the spot. If the problem is not rectified to your satisfaction by the supplier, please advise Wheelaway Holidays as soon as possible so we can work on a resolution on your behalf. Consumer refunds/claims must be lodged in writing within 30 days of travel.

Travel Insurance

Wheelaway Holidays strongly recommends clients purchase comprehensive travel insurance. Cancellation fees charged by Wheelaway Holidays will not be waived under any circumstances where this may have been covered by travel insurance.

Product/Service Requirements

We do not provide your credit card details to any product/service provider available on this website and therefore you may be required to provide a credit card imprint or equivalent upon arrival, to cover incidental charges. To reduce fraud, you may be asked to provide photo ID to ensure your identity matches the booking identity. A record of this may be retained for verification purposes with your credit card provider in the event of a dispute. This identification information may also be supplied to us by the supplier in the event of a credit card dispute.


1. The Trade Practices Act implies a warranty that the services rendered by Wheelaway Holidays will be rendered with due care and skill and nothing contained in these conditions is to be construed as in any way excluding, restricting or limiting that warranty or any other rights implied by law which may not be excluded, restricted or modified.

2. Wheelaway Holidays and its associated companies and their employees are not liable for:

(a) Any event beyond their control, including (but not limited to) war, disturbance, fire, flood, unusually severe weather, act of God, act of government or other authorities, accident or failure of machinery or equipment, or industrial action (whether or not including Wheelaway Holidays employees): nor

(b) Any act or omission whatsoever (whether within or outside their control) in relation to any booking, contract, travel, accommodation, excursion or other holiday services (including the carriage of baggage) which results in any direct, indirect or consequential loss, damage, death, injury, delay, liability, additional expenses or inconvenience.

(c) Wheelaway Holidays does not own or operate any tour product or service listed on this website. Wheelaway Holidays is a tour wholesaler which arranges the provision of the products & services listed. Wheelaway Holidays does not take responsibility for the omission or failure of individual properties, plant or services detailed on this site. 

Wheelaway Holidays

46b David Street
New Plymouth 4310, New Zealand
Telephone:  +64 (06) 753 8294
Miss Carol Trott (Managing Director)

Process Overview

  • Quote or make booking
  • Bookings will be checked by before requests are sent to the suppliers
  • Once booking is being processed it can no longer be changed online, however notes can be sent to advise alterations or additional requirements
  • Once your booking is confirmed payment in full will be taken. A confirming email will be sent to you on confirmation.
  • Please note fees do apply on Credit Card Payments (1.85% surcharge VISA and MasterCard)
  • When paid in full, documentation will be emailed to the specified address
  • Terms and Conditions subject to change without notice
  • Privacy Terms